Returns, Special Orders, Warranty and Claims Policy

Aesthe Source
121 Rue Blainville E
Sainte-Thérèse, QC J7E 1M1
Canada
Phone: 450-304-4029
Email: info@eecinc.ca | ventes.sales@aesthesource.com

Returns and Refunds

Aesthe Source offers a selective and conditional return program. The following conditions must be met for a product to be eligible for the return program offered by Aesthe Source:

• The product must have originally been purchased from Aesthe Source;

• The customer must provide the invoice proving the purchase of the product;

• The product must be in its original, new, unused and uninstalled condition;

• The customer must have had the product in their possession for less than 10 days;

• The product must still appear on Aesthe Source's most recent price list and must not have been discontinued;

• The product must not have been a special-order or request-only item;

• The product must not have been manufactured or customized according to the customer's personal specifications.

For health and safety reasons, certain products are non-refundable and non-exchangeable, including but not limited to: gift cards, makeup, nail polish, creams, underwear, manicure or pedicure tools, etc.

Before any refund is issued, returned products will be inspected. Aesthe Source reserves the right to reduce the refund amount as follows:

For a return that is not attributable to a manufacturing defect or an error by Aesthe Source, a service and handling fee (restocking fee) will apply:

• 25% of the product value for products priced at $100.00 CAD or less;

• 20% of the product value for products priced at $100.01 CAD or more.

In addition, repair fees will apply when repairs are required to return the product to a resalable condition comparable to its original condition. These fees may include labour, parts and service-call costs.

Any return made by a customer that does not comply with these terms and conditions will be subject to a $25 handling fee per product.

The customer will also be required to take back the returned product and assume the applicable shipping costs unless the customer provides written authorization allowing Aesthe Source to destroy the product.

If a product must be returned because of an error by Aesthe Source, the related return costs will be assumed by Aesthe Source.

Returned items are exchangeable or refundable by account credit only.

Special Orders

Aesthe Source offers customers the possibility of ordering items that are not part of its regular merchandise.

A deposit equal to 25% of the total order amount will be required at the time the order is placed.

If the customer cancels the order, Aesthe Source reserves the right to retain this deposit to cover costs incurred.

No returns, exchanges or cancellations will be permitted for special-order items, as these products are ordered upon request and are not part of the company's regular merchandise.

Limited Warranty on Certain Equipment

Offering quality products is one of Aesthe Source's top priorities.

Aesthe Source offers a limited warranty on certain equipment. Please refer to the equipment information sheet or contact Customer Service to determine whether a specific piece of equipment is covered by a warranty and the applicable warranty period.

This warranty applies to the original owner only, and the equipment must have originally been purchased from Aesthe Source.

Aesthe Source warrants that the equipment will be free from defects in materials and workmanship under normal use and service for the period specified on the equipment's data sheet, beginning on the date the equipment was originally purchased by the original owner from Aesthe Source.

The customer must provide the invoice proving the purchase of the equipment. Aesthe Source reserves the right to deny free warranty coverage if the required documentation cannot be provided or if the information supplied is incomplete, illegible or incorrect.

Defective equipment returned during the warranty period will, at Aesthe Source's discretion, be:

• Repaired using new or reconditioned parts; or

• Replaced with new or refurbished identical or similar equipment.

Equipment returned under this warranty will be tested.

If equipment is returned and found to be in proper working order according to the specifications applicable at the time of sale, the customer will be required to pay $25 per product tested to cover testing costs.

The customer will also be required to take back the returned equipment and assume the applicable shipping costs unless the customer provides written authorization allowing Aesthe Source to destroy the equipment.

Transportation charges, service-call charges for travel to the customer's location, and loaner charges for a replacement unit are not covered by the warranty and remain the responsibility of the customer.

If the equipment must be shipped back to the manufacturer, the customer will also be responsible for the applicable shipping costs.

The repair or replacement of equipment or any component does not extend the original warranty period. The warranty period continues to be calculated from the date of the original purchase of the product.

The warranty does not cover:

• Physical damage or malfunction caused by improper, inadequate or non-compliant use, handling, assembly or installation by the customer or user;

• Deterioration or defects resulting from a lack of maintenance or maintenance that does not comply with the applicable instructions;

• Deterioration or defects resulting from intensive, unusual or improper use, or use under abnormal conditions;

• Breakage or damage resulting from normal wear and tear, fault, neglect, abuse, alteration or modification of the equipment;

• Damage resulting from fire, chemical or natural corrosion, flooding, acts of God or any other fortuitous event;

• Colour changes, stains or other defects of a cosmetic nature.

Aesthe Source is not responsible for any injury or damage that may occur, directly or indirectly, to persons or property as a result of the use of the equipment.

Aesthe Source is not responsible for any damage resulting from failure to follow the instructions contained in the equipment's Instruction Manual.

Aesthe Source's entire liability is limited, at its discretion, to the repair or replacement of the equipment.

Aesthe Source will not provide compensation for any inconvenience or damage that may be caused by the inability to use the equipment, nor for any expenses incurred during the repair or replacement of the equipment.

Out of Stock

Aesthe Source makes every effort to provide the best inventory, the best products, the greatest availability and the best prices.

We are proud to offer more than 6,000 products from over 175 brands and more than 350 manufacturers in over 25 countries around the world.

Despite our best efforts, certain products may occasionally be out of stock.

Aesthe Source can keep these items pending in our system at no cost. We will contact you once the products become available.

If you still wish to receive the item at that time, it may be shipped to you free of charge when the order value exceeds $60.00 CAD before taxes.

You may also add additional products to the order without additional shipping charges.

This free-shipping policy does not apply to:

• Special-order or request-only items;

• Equipment;

• Items designed or customized specifically for the customer.

Aesthe Source reserves the right to refuse free shipping if the shipment is excessively heavy, if the customer requests urgent delivery that may require air freight, or for any other reason that may significantly affect shipping costs or the profitability of the shipment.

Defective, Incorrect or Missing Items Upon Delivery

Aesthe Source and its staff carefully verify all orders and package them to help ensure the safe delivery of products to your location.

Your satisfaction is important to us, and we take every reasonable measure to ensure order accuracy.

Order picking is monitored by camera. Our system also compares the weight of the products ordered with the total weight of the products shipped to help confirm that all products are included in your package.

In addition, calls may be recorded to assist in reviewing any errors that may have escaped our control systems.

Despite these measures, an item may occasionally be defective or missing at the time of delivery. Please contact us as soon as possible so that we can review and correct the situation.

The following conditions apply when returning a defective product or reporting a missing item:

• No claim will be accepted more than 5 business days after receipt of your order;

• No return will be accepted without first obtaining a return authorization number;

• Aesthe Source reserves the right to verify all relevant systems before proposing a resolution to the customer, including order-camera footage, call recordings, carrier follow-up, weight-difference evaluations, inventory calculations and other relevant records;

• If the error is attributable to Aesthe Source, Aesthe Source will assume the transportation costs required to correct the error.